Join the team!

MAIN PURPOSE OF JOB:

• Maintain and support the sales and services to new and existing customers.
• Assist in identifying new sales opportunities with existing customers or new prospects.
• Following up potential new sales enquiries.
• Building strong relationships, internally as well as externally
• Develop long term customer loyalty by regular customer contact and customer service.
• Support the sales function by handling customer enquiries and responding on pricing requests.
• Carrying out administrational functions in line with the role to support the wider sales team · Dealing with day-to-day customer enquiries
• Tracking and reporting on existing customer sales performance
• Assisting with order processing as and when required.
• First point of contact for online sales enquires
• Supporting on site customer visits

ESSENTIAL SKILLS:

• Good communicator with a confident telephone manner
• Customer Service/Sales experience
• Enthusiastic and polite approach to problem-solving
• Competent in producing reports using Microsoft Word, PowerPoint and Excel
• Good team player with the ability to build strong relationships
• Ability to understand and track sales analysis and understand customer buying status
• Good organizational skills and responsive manner

MAIN PURPOSE OF JOB:

• To ensure BRC and customer standards are met and provide technical services to all departments.
• Develop and maintain precise product and raw materials specifications in time, in full, with a “right first-time approach” in compliance with regulatory standards, customer standards/policies, quality standards within agreed timescales.
• Role involves liaising with all departments including Quality, Supply Chain, Sales, Procurement and NPD.

KEY TASKS:

• To complete specifications on web based retail, foodservice or manufacturing specification systems including all supporting documentation including the preparation of additional documentation and attachment to the specifications and maintain them with up to date information.
• Communicate any updates of customer requirements to the Technical Manager for GAP analysis and action.
• Review new and existing raw materials and packaging specifications and escalate discrepancies to Technical Manager.
• Conduct raw material risk assessments as required.
• To prepare and maintain internal specifications including all supporting documentation
• To maintain and update internal supplier assurance systems as required
• Checking artwork to final copy ensure packaging information is correct and legal for new and existing product development
• To request and review ingredient and packaging specifications, ensuring they are correct and available when required
• To produce external reports as requested by customers including creation of supply chain maps, chain of custody documentation, supplier questionnaire
• To assist other departments and members of the technical team with product technical data as required

ESSENTIAL SKILLS:

• Educated to a degree level within a food related discipline desirable
• Experience of working within a food manufacturing environment highly advantageous
• At least 12 months experience of specification writing for branded and own brand products for major retailers, food service or major manufacturers and a variety of platforms is essential
• Excellent communication skills both verbal and written
• Retailer specifications system experience essential
• Food legislation understanding is essential FMCG experience desirable
• Experience and ability of operating in a fast paced working environment is also essential and proven track record in meeting demanding timescales
• Must display a meticulous, accurate and organised approach to managing workload.
• Ability to provide a reliable and efficient service with minimum supervision.
• Working independently and tracking own projects whilst aware of team and interdepartmental deadlines